Why Privacy Matters in Sports Betting

As a betting operator, Supabets must collect and manage significant amounts of personal and financial data. This includes:

• Identity documents
• Contact details
• Banking information
• Gaming history
• IP addresses and browsing behaviour

Because this data can be sensitive, Supabets is legally and ethically obligated to protect it. Ensuring data confidentiality is not just a compliance requirement—it’s a cornerstone of user trust and safety.

Our Commitment Under POPI

The POPI Act governs the lawful processing of personal information in South Africa. Supabets adheres strictly to its requirements, particularly around consent, purpose limitation, and secure storage. We are committed to:

• Transparency: Being clear about what information we collect and why.
• Security: Using robust systems to prevent unauthorised access, theft, or misuse.
• Control: Allowing you to update, remove, or request access to your data.

How We Handle Your Information

During the course of our operations, Supabets collects and processes data from three main groups:

1. Clients – Users of our betting platform, both online and retail.
2. Employees – Staff whose personal records we maintain.
3. Service Providers – Businesses with whom we share proprietary or operational information.
   

We treat all of this information as confidential and use it only for the purpose it was intended.

Use of Client Data

When you create a Supabets account or use our services, we may collect:

• Your full name, ID number, address, and contact details
• Your banking and payment information
• Information about your gaming activity and preferences

This data is used for:

• Identity verification and compliance (e.g., FICA)
• Payment processing and payout of winnings
• Offering personalised promotions and services
• Regulatory reporting and internal audits

We will never use your data for purposes you haven’t agreed to.

Data Storage and Access Control

All personal information is securely stored using encrypted systems and access-limited databases. We undertake to:

• Store your data securely and protect it from unauthorised access.
• Only grant access to authorised employees on a need-to-know basis.
• Periodically review and improve our digital infrastructure for enhanced safety.

Disclosure to Third Parties

Supabets will never disclose or share your information without:

• Your prior written consent, unless required by law.
• Ensuring the third party (e.g., payment processor or regulator) agrees to equivalent data protection standards.

We also:

• Prevent unauthorised or forced disclosure by internal policies.
• Inform our staff of their data handling responsibilities and enforce them rigorously.
• Act promptly to remove or delete your data upon written request, unless otherwise mandated by law.

Protecting the Rights of Data Subjects

Supabets is committed to protecting the privacy rights of Data Subjects—that is, any individual whose data we collect and store.

Our Organisational Approach:

• We recognise privacy as a fundamental human right.
• We create internal controls and compliance structures to monitor data use.
• We ensure that data needs for business operations do not infringe on individual rights.
• We provide training to staff to ensure proper handling of personal data.

An Information Officer has been appointed to:

• Monitor POPI compliance
• Address privacy concerns
• Serve as a point of contact for data-related inquiries

Training and Awareness

Our commitment to privacy extends to the behaviour and knowledge of our employees. Supabets conducts ongoing training to ensure staff understand:

• What data they can access
• How to process data securely
• When to report data breaches or concerns

This proactive approach helps embed a culture of confidentiality and respect for personal data across the organisation.

Your Rights as a Data Subject

Under the POPI Act, you have specific rights regarding your personal information:

To exercise these rights, email [email protected] with your request.

Marketing and Communication Preferences

By registering with Supabets and accepting our terms, you also consent to receive marketing communications. If you no longer wish to receive promotions or updates:

• You can opt-out at any time via email or through your account settings.
• We respect your choice and ensure it does not affect your ability to use our services.

Data Breach Response Plan

In the event of a data breach:

1. The Information Officer will assess the scope and impact.
2. Affected individuals will be notified immediately.
3. Steps will be taken to secure the system and prevent recurrence.
4. The incident will be reported to the Information Regulator as required by law.

Final Thoughts

At Supabets South Africa, privacy isn’t just a legal requirement—it’s a core value. We recognise that every data point represents a person, and we treat it with the care and respect it deserves.

Our compliance with the POPI Act ensures that your personal information is handled transparently, securely, and responsibly. Whether you’re placing a bet, receiving a bonus, or simply browsing our platform, you can rest assured that your privacy is protected every step of the way.

Need to Reach Us?

• 📍 Address: Building 2, Illovo Edge, 37 Fricker Rd, Illovo, Sandton, Gauteng, 2196
• 📞 Phone: +27 11 215 7000 | +27 86 176 2237 | +27 65 859 2609
• 📧 Email: [email protected]

For additional information on your rights or to submit a privacy-related request, contact our support team anytime.